Returns

Returns 

Due to hygiene reasons, we are unable to offer returns or exchanges on hair. If you would like to order hair and are unsure about the colour, please email us on info@prettydollpalace.co.uk and we will be happy to offer you a free colour match service.

If your item arrives damaged, please contact us stating the details of the damage alongside images and we will look to replace or refund your item.


Refunds (Damaged Goods Only)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Exchanges (Damaged Goods Only) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@prettydollpalace.co.uk 


Shipping 
To return your product, you should mail your product to: 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.